Terms & Conditions

Welcome to MochiCharms Shop ("we", "our", or "us"). By accessing or using our website at www.mochicharms.shop, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. Acceptance of Terms

By browsing, registering, or placing an order on our website, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement. If you do not agree with any part of these terms, please do not use our website.

2. Products & Availability

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice. Product images are for illustrative purposes only and may slightly differ from the actual product due to photography lighting or screen display settings.

3. Pricing & Payment

All prices are listed in USD and are subject to change without notice. We reserve the right to refuse or cancel any order if a pricing error occurs. Payment must be completed in full before an order is processed and shipped.

4. Order Processing

Orders are typically processed within 1–3 business days. Once an order is placed, it may not be possible to modify or cancel it. If you need to make changes, please contact us immediately at jacklynrodriguea435876@hotmail.com.

5. Shipping & Delivery

We ship internationally. Estimated delivery times vary by destination and are provided as a guide only. We are not responsible for delays caused by customs, postal services, or other factors beyond our control. Please refer to our Shipping & Delivery Policy for full details.

6. Returns & Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, please review our Refund Policy for eligibility and instructions. Items must be returned in their original condition and packaging.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of MochiCharms Shop and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

8. User Conduct

You agree not to use our website for any unlawful purpose, to transmit harmful or offensive content, to attempt to gain unauthorized access to our systems, or to engage in any activity that disrupts or interferes with the proper functioning of the website.

9. Limitation of Liability

To the fullest extent permitted by law, MochiCharms Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.

10. Disclaimer of Warranties

Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be error-free, uninterrupted, or free of viruses or other harmful components.

11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Vietnam. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Vietnam.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new terms.