Shipping & Delivery Policy

At MochiCharms Shop, we strive to deliver your orders as quickly and reliably as possible. Please read this policy carefully to understand our shipping process, estimated delivery times, and what to do if your order is delayed or lost.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations

We ship worldwide. Delivery times and shipping rates vary depending on your location.

3. Estimated Delivery Times

Please note that the following are estimated delivery timeframes and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, or other factors beyond our control.

Destination	Estimated Delivery Time
Vietnam (Domestic)	5–10 business days
Southeast Asia (SG, MY, TH, PH, ID)	7–15 business days
United States	10–20 business days
United Kingdom & Europe	10–20 business days
Australia & New Zealand	10–20 business days
Rest of World	15–30 business days

Important: During peak seasons (e.g., Christmas, Lunar New Year, 11.11 Sale), delivery times may be longer than usual. We appreciate your patience.

4. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and order total. We offer free shipping on orders above a certain threshold — the applicable threshold will be displayed at checkout.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website. Please allow up to 3–5 business days for tracking information to be updated after dispatch.

6. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, or fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information before placing an order.

7. Delayed or Lost Packages

If your package has not arrived within the estimated delivery window, please:

Check the tracking information for any updates or delivery attempt notifications.
Contact your local post office or customs office.
If the package is confirmed lost, contact us at jacklynrodriguea435876@hotmail.com and we will investigate and arrange a replacement or refund.

We are not responsible for delays caused by customs clearance, natural disasters, or other events beyond our control.

8. Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at jacklynrodriguea435876@hotmail.com — we will do our best to update the address before dispatch.